I'll answer to anything....

A funny thing happened yesterday....
Nurse Belinda retrieved a very garbled voice mail message...she was able to barely make out the phone number to return the call, and thought that the caller had said his name was Andy. Well, she called Andy back, and said "May I speak with Andy please?". The man who answered the phone said something that essentially conveyed he was Andy. She explained who she was and that she was returning his call, and inquired about how she could help him. He said he was responding to one of our outreach calls, and she searched in vain to try and find a record for Andy so that she could see what we wanted to talk with him about. After a few seconds of searching she asked him to spell his name and he responded "T O M"....Well, needless to say she was a little bit flustered by this...she asked "then why'd you say yes you were Andy?" He got the better of her, though, because his reply was "Well, I'll answer to anything when a pretty girl is calling". We all LOVED this little anecdote, and thought you might enjoy it too. We thought it was a good example of what we mean when we talk about "building a rapport with our patients"...a little humor goes a long way :-)

By the way - this is Nurse Belinda (she's one of our newer nurses), and she is a pretty girl.