92.5% of all inbound calls between 9a and 5p EST yesterday were live person answered by an RN in less than 5 rings.............get THAT with any other medical management vendor.....I'm just sayin'......... (and that wasn't even a record breaking day - our record is 98.2% accomplished on 3/31/2011.)
Why do patient's not want to participate in medical management programs? Well, let's think about that: 1 - your sick, 2 - you feel like "I'm not a medical expert and they're going to expect all that technical jargo", and 3 - have you ever tried to call an insurance company?!? (press 1 if this, press 2 if that, press 894 if___, etc) UGGGHHH! No wonder people don't want to 'engage'. So, how can we overcome that mindset? Well, how about minimizing (and whenever HUMANLY possible entirely eliminating) the "hassle factor"? That's exactly why AIMM strives to answer as many inbound phone calls as humanly possible with a live RN on the phone.....that's how we would want to be treated if we were calling our health plan!
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